Frequently Asked Questions

Everything you need to know about shopping with Thunder Bay 50/50

How long does shipping typically take?

Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately if you need to modify your order.

Do you offer international shipping?

Currently, Thunder Bay 50/50 ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.

How can I track the status of my delivery?

Once your order is shipped, you can track it through the link provided in your shipping confirmation email or by logging into your account on our website.